KYC Verification
Before your first withdrawal, we require KYC verification, managed through your player profile, involving identity, address, and payment method documents.
Trigger and Process
KYC verification is triggered before withdrawals and during security checks, and is managed via your account and support process. Please check the live cashier or terms for the final verification SLA.
Required Documents
You will need to provide a valid identity document (ID, passport, or driver's license), a proof of address (utility bill, bank statement, or residence certificate), and a proof of payment method (card or wallet statement, or transaction receipt).
Document Guidelines
Please ensure your documents are valid, legible, and show your name and address clearly. For identity documents, both sides are required. Address documents should not be older than 3 months.
Withdrawal Limits and Times
Our withdrawal limits are €1,000/day, €2,500/week, and €10,000/month. E-wallet and crypto withdrawals are processed within 0-24 hours, while bank transfers take up to 7 business days. We do not charge any fees for withdrawals.
Support and Licensing
If you have any questions or concerns, our support team is available via live chat or email. Koru Casino is licensed by the authorities of Curaçao, ensuring a secure and fair gaming experience.
